User Privacy Policy
This Privacy Policy explains how we collect, use and protect the personal data you provide when using GTspins Casino. We take your privacy seriously and set out here what information we gather, why we process it and how you can manage your data. This page covers the types of data we collect, how we use it, who we may share it with and the rights available to you under applicable United Kingdom data protection law.
Types of data we collect
We collect a range of information to operate accounts securely, process payments and provide services. This includes personal data you give us directly, technical data collected automatically, and transactional records related to your activity on our platform.
Personal data
Personal data means information that identifies you or can be used to contact you. Typical items include name, date of birth, email address, phone number, billing and postal address, identity documents submitted for verification, and payment details supplied during deposits and withdrawals.
Technical data
Technical data is collected automatically and helps us run the service. Examples include IP address, device and browser type, operating system, device identifiers, log data, and cookies or similar tracking technologies used to improve performance and security.
Transactional data
Transactional data covers account activity and financial records such as deposits, withdrawals, wagers, game history, bonuses and rewards activity, timestamps and communication records with our support team. We retain transactional logs to maintain accurate accounts and to detect fraud.
How we use your information
We use personal data to create and manage accounts, process payments, verify identity, provide customer support, prevent fraud, and meet our legal obligations. We also use aggregated or anonymised data for analytics and service improvement. Where required, we will rely on your consent or our legitimate interests for processing, depending on the specific purpose.
Data protection practices
We maintain organisational and technical measures designed to protect personal data against unauthorised access, loss or misuse. Access to personal data is limited to staff and service providers with a need to know. We review our security practices regularly and require third-party providers to implement commensurate safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login and authentication, analyse site performance and deliver relevant content. You can control cookie settings through your browser and opt out of certain tracking via standard tools. Please note that disabling cookies may affect functionality.
Information sharing and third parties
We may share personal data with service providers acting on our behalf, such as payment processors, identity verification services, hosting providers and fraud prevention partners. We may also disclose information when required by law or to protect our rights. All third parties are contractually required to handle data securely and only for permitted purposes.
User rights
You have rights under data protection law including the right to access your personal data, request correction, request deletion, restrict or object to certain processing, and request portability where applicable. We will consider and respond to requests in line with applicable law and may ask for proof of identity before taking action.
Access, correction and deletion
You can review and update much of your information via your account settings. For other requests, please contact us at [email protected]. We will explain any information we need to verify your identity and handle the request within a reasonable timeframe.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. Material changes will be communicated via the website and, where appropriate, by email. The updated policy will be posted with a revised effective date so you can see when changes were made.